Cancellation & Withdrawal

Our cancellation and revision policy

1. Before work begins

Cancel any order at no charge until we assign it to a linguist — normally within the first business hours after you order. You receive a full refund.

2. After work begins, before delivery

If you cancel after we've started but before we deliver, you pay pro rata for the work completed, with a minimum of 25% of the order value; we refund the remainder.

3. After delivery

A completed translation is not returnable, but it is covered by the revision policy below.

4. Revisions

You have 14 days from delivery to raise any issue. We correct errors, omissions, mistranslations and formatting faults free of charge, and two rounds of revision are included in every order. If a certified translation is rejected by the authority you submitted it to because of a fault on our side, we redo and re-certify it at no cost.

5. Interpreting bookings

Because an interpreting booking is tied to a specific date, it follows separate terms: free cancellation 14 days or more before the assignment; 50% of the booking value if you cancel 7–13 days before; 100% if you cancel less than 7 days before. Any travel or accommodation we've already committed to on your behalf is charged at cost regardless of when you cancel.

6. Business clients

If you are ordering as a business rather than a private individual, clauses 1–5 above apply in full, and the statutory consumer right of withdrawal below does not apply to you.

Statutory right of withdrawal for consumers (Widerrufsbelehrung)

This section applies only if you are ordering as a private individual (consumer) within the EU.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (business-translate GmbH, Hauptstraße 57, 54439 Saarburg-Beurig, Germany, email: support@business-translate.com, phone: +49 176 2477638) of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post, or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract before we have begun performing the service, we will reimburse all payments received from you without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

Early start of performance and loss of the right of withdrawal

Because a translation is a service, you may expressly ask us to begin work before the 14-day withdrawal period ends. At checkout, this is a separate, unticked checkbox you actively confirm — we do not begin work early without it. If you make this request:

Your right of withdrawal ends once we have fully performed the service (delivered the completed translation), even if that happens before the 14-day period ends (§ 356(4) BGB). If you withdraw after work has started but before we have fully performed, you must pay an amount proportionate to what was already provided compared with the full contract, with a minimum of 25% of the order value (§ 357(8) BGB) — the same pro-rata principle set out in clause 2 above.

Model withdrawal form